Terms and Conditions

Welcome to the GuideAdvisor.com website (the “Website”). This Website is provided solely to assist customers in gathering information on Guided Services around the world, determining the availability of goods and services related to guided trips and activities, making legitimate personal guided trip and activity inquiries, guided trip and activity bookings, reserving such guided trips and activity bookings or otherwise transacting business with our trip and activity suppliers (unless you are an Operator, as defined herein, in which case additional terms and restrictions apply), and for no other purposes. Use of the Website for any other purpose is strictly prohibited. The terms “we”, “us”, “our” and “GuideAdvisor” refer to Basecamp Global PTE. Ltd. a Singapore corporation and/or our subsidiaries. The term “you” refers to the user visiting the Website and/or contributing content on this Website.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. You may not amend this Agreement. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

THIS IS THE NEW VERSION POSTED ON September  30, 2014

Here is a quick summary, which in no way substitutes for reading the entire Agreement:

  1. We help people find and book guides, guided trips and guided activities. We also help suppliers advertise and book their guided trip and activity services, and related services through our website. However, we are not a travel agency and we do not provide guided services or related services ourselves. When you inquire or book a guided trip or activity you will be dealing with our suppliers directly.
  2. We collect reviews from people who have used the guided services of our suppliers. If you are submitting a review, we’ll protect your privacy and we will have the right to publish and use your review.
  3. We list guided services information. If we include information about guided services you manage or own, you agree that you’ll provide us accurate information about guided services, your customers and you give us the right to publish and use this information.
  4. We protect our brand, content, website and users. If you are trying to do something bad to us or our users, it’s prohibited and we limit our liability from and disclaim the bad things people may do.
  5. Each week thousands of people use GuideAdvisor to find great guided services providers, list their own guided services and help other people by submitting reviews about their guided experience. It works.

WEBSITE IS A VENUE AND WE ARE NOT A PARTY TO ANY TRANSACTIONS OR GUIDE SERVICE AGREEMENTS

We urge all users to be responsible about their use of this Website and any transaction entered into as a result of either listing a guided service or booking a guided service. We do not own or manage, nor can we contract for, any guided service provider listed on the Website. GuideAdvisor acts as a venue to allow Guided Services Providers on the Website (“Operator”) to offer, for booking, specific guided services to potential clients. The GuideAdvisor venue includes various ways for users to communicate with one another and enter into guided services agreements or transactions.

We are not a party to the guided services transaction between the customer and the Operator. As a result, any part of an actual or potential transaction between a customer and a Operator, including the quality, condition, safety or legality of the services advertised, the accuracy of the listing content, the ability of Operators to book the trip/activity or the ability of customers to pay for trips/activities are solely the responsibility of each user. You acknowledge and agree that you may be required to enter into a separate service agreement with the Operator prior to making a booking or purchasing a product or service and such agreement may place additional restrictions on your booking, product or service.

Please be aware that, even though we are not a party to any service transaction and assume no liability for legal compliance pertaining to guided services listed on the Website, there may be circumstances where we are nevertheless legally obligated, as we determine in our sole discretion, to provide information relating to your listing in order to comply with governmental bodies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with or disregard such obligation in our sole discretion.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that (i) you are at least 18 years of age, (ii) you possess the legal authority to create a binding legal obligation, (iii) you will use this Website in accordance with this Agreement, (iv) you will only use this Website to make legitimate bookings for you or for another person for whom you are legally authorized to act, (v) all information supplied by you on this Website is true, accurate, current and complete, and (vi) if you have a GuideAdvisor.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

PRIVACY POLICY

GuideAdvisor believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of GuideAdvisor.com, to understand our practices: Privacy Policy.

If you provide your email address to GuideAdvisor, you agree to allow us to add your email to our database of users. You may receive one or more promotional emails either from us or one our affiliates. You are welcome to opt not to receive these promotional messages. In the event that you use any of our tools that we may from time to time offer that integrate in any way with a third party website to which you have provided data or information, you acknowledge and agree that such third party website shall be responsible for how the data or information you have provided to such website is handled.

LIMITED LICENSE

GuideAdvisor grants you a limited, revocable, non-exclusive, non-sublicensable license to access and use the Website and to view, copy and print portions of the Website content solely for the purpose of advertising a guided service, searching for a guided service, or for any other purpose clearly stated on the Website, all in accordance with this Agreement. Any use of the Website that is not for one of these purposes or otherwise in accordance with this Agreement or as otherwise authorized by us in writing is expressly prohibited. Such license is subject to this Agreement, and specifically conditioned upon the following: (i) you may only view, copy and print portions of the Website for your own informational, personal and non-commercial use; (ii) you may not modify or otherwise make derivative uses of the Website or any portion thereof; (iii) any displays or printouts of Website content must be marked “(c) 2013-14, Connoiseur Global Ltd. All rights reserved.”; (iv) you may not remove or modify any copyright, trademark, or other proprietary notices that have been placed in the Website content; (v) you may not use any data mining, robots or similar data gathering or extraction methods; (vi) you may not use the Website other than for its intended purpose; and (vii) you may not reproduce, prepare derivative works from, distribute or display the Website or any site content (except for page caching), except as provided herein. Except as expressly permitted above, any use of any portion of the Website or site content without the prior written permission of GuideAdvisor is strictly prohibited and will terminate the license granted herein. Any such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in this Agreement may be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. This license is revocable at any time. You represent and warrant that your use of the Website and any content herein will be consistent with this license and will not infringe or violate the rights of any other party or breach any contract or legal duty to any other parties, or violate any applicable law.

PROHIBITED ACTIVITIES

The license to use the Website only extends to the uses expressly described herein. The content and information on this Website (including, but not limited to, price and availability of guided trip and activity services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. make, or use the Website to make, any speculative, false, or fraudulent bookings;
  2. access, monitor, reproduce, upload, republish, distribute, transmit, display or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  3. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  4. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure, adversely affects the performance of the Website, or infringes on our copyright or the copyright of our suppliers;
  5. deep-link to any portion of this Website (including, without limitation, the purchase path for any guided services) for any purpose without our express written permission;
  6. “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization;
  7. take any action that may undermine the feedback or ratings systems, including posting false, inaccurate or misleading feedback, ratings and reviews;
  8. sell, offer for sale, transfer, or license any portion of the Website in any form to any third parties; or
  9. post or transmit any false, inaccurate, misleading, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by this Agreement.

USER VERIFICATION

User verification on the Internet is difficult and we cannot, and do not assume any responsibility for, the confirmation of each user’s purported identity. We encourage you to communicate directly with a customer or operator through the tools available on the Website, though even this does not assure you of the identity of the person with which you are communicating.

You agree to (i) keep your password and online ID for both your account with us and any personal email account associated with your account secure and strictly confidential, providing it only to authorized users of your accounts, (ii) instruct each person to whom you give your online ID and password that he or she is not to disclose it to any unauthorized person, (iii) notify us immediately and select a new online ID and password if you believe your password for either your account with us or your email account may have become known to an unauthorized person, and (iv) notify us immediately if you are contacted by anyone requesting your online ID and password. We discourage you from giving anyone access to your online ID and password for your account with us and your email account. However, if you do give someone your online ID and online password, or if you fail to adequately safeguard such information, you are responsible for any and all transactions that the person performs while using your account with us or your email account, even those transactions that are fraudulent or that you did not intend or want performed.

EACH USER ACKNOWLEDGES AND AGREES THAT: (1) NEITHER GUIDEADVISOR NOR ANY OF ITS AFFILIATES WILL HAVE ANY LIABILITY TO ANY USER FOR ANY UNAUTHORIZED TRANSACTION MADE USING ANY USER’S PASSWORD; AND (2) THE UNAUTHORIZED USE OF YOUR ONLINE ID AND PASSWORD FOR YOUR GUIDEADVISOR ACCOUNT OR YOUR EMAIL ACCOUNT COULD CAUSE YOU TO INCUR LIABILITY TO BOTH GUIDEADVISOR AND OTHER USERS. Further, we may, without notice to you, suspend or cancel your listing at any time even without receiving notice from you if we suspect, in our sole discretion, that your account with us or your email account is being used in an unauthorized or fraudulent manner.

OWNERSHIP, COPYRIGHT AND TRADEMARK NOTICES

Except as otherwise indicated, the Website, and all text, images, marks, logos and other content contained herein, including, without limitation, the GuideAdvisor logo and all designs, text, graphics, pictures, information, data, software, sound files, other files, and the selection and arrangement thereof are the proprietary property of Connoisseur Global Ltd. or its licensors or users and are protected by U.S. and international copyright laws. All contents of this Website are: ©2013 Connoisseur Global Ltd. All rights reserved.Connoisseur Global Ltd. is not responsible for content on websites operated by parties other than GuideAdvisor. GuideAdvisor and the GuideAdvisor logo and all other product or service names or slogans displayed on the Website are registered and/or common law trademarks of Connoisseur Global Ltd. and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Connoisseur Global Ltd. or the applicable trademark holder. In addition, the look and feel of the Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Connoisseur Global Ltd. and may not be copied, imitated or used, in whole or in part, without the prior written permission of Connoisseur Global Ltd.. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by GuideAdvisor.

If you are aware of an infringement of our brand, please let us know by e-mailing us at brands@GuideAdvisor.com. We only address messages concerning brand infringement at this email address.

REVIEWS, COMMENTS AND OTHER SUBMISSIONS

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any guided services reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant GuideAdvisor and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; (b) use the name that you submit in connection with such Submission. You acknowledge that GuideAdvisor may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a guided services review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant GuideAdvisor the right to pursue at law any person or entity that violates your or GuideAdvisor’s rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the GuideAdvisor.com website If you do not agree to these terms and conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from uploading, posting or transmitting or otherwise publishing to or from this Website any of the following:

  1. Any message, data, information, text, music, sound, photos, graphics, code or other material (“Content”) that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  2. Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
  3. Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  4. Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
  5. Unsolicited promotions, political campaigning, advertising or solicitations;
  6. Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
  7. Viruses, corrupted data or other harmful, disruptive or destructive files; or
  8. Content that, in the sole judgment of GuideAdvisor, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site, or which may expose GuideAdvisor or its affiliates or its users to any harm or liability of any type.

You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that GuideAdvisor may exercise its rights (e.g. use, publish, delete, edit and modify) to any content you submit without notice to you.

GuideAdvisor takes no responsibility and assumes no liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is GuideAdvisor liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, GuideAdvisor is not liable for any statements, representations or Content provided by its users in any public forum. Although GuideAdvisor has no obligation to screen, edit or monitor any of the Content posted to or distributed by users, GuideAdvisor reserves the right, and has absolute discretion, to remove, screen or edit without notice any Content posted or stored on the Website at any time and for any reason.

If it is determined that you retain moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Content by GuideAdvisor or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release GuideAdvisor, and its licensees, successors and assigns, from any claims that you could otherwise assert against GuideAdvisor by virtue of any such moral rights.

SUPPLIER RULES AND RESTRICTIONS

Separate terms and conditions will apply to your reservation and booking of guided services and travel-related goods and services that you select. Please read these separate terms and conditions provided by the supplier carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of products, or services. You acknowledge that some Operators and third-party providers offering certain services and/or activities may require you to sign their agreement and/or liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your booking(s), in your being denied access to the applicable guided services or travel product or services, in your forfeiting any monies paid for such booking(s), and/or in our debiting your account for any costs we incur as a result of such violation.

TRAVEL DESTINATIONS

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. GuideAdvisor urges passengers to review travel prohibitions, warnings, announcements and advisories prior to booking travel to international destinations.

BY LISTING INFORMATION RELEVANT TO TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, GUIDEADVISOR DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING AVAILABILITY OF GUIDED SERVICES AND PRICING ERRORS. GUIDEADVISOR, ITS SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE “GUIDEADVISOR COMPANIES”) AND THE AFFILIATED, CO-BRANDED AND/OR LINKED WEBSITE PARTNERS THROUGH WHOM WE PROVIDE SERVICE (COLLECTIVELY, “GUIDEADVISOR AFFILIATES”) DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE GUIDED SERVICES, LODGING, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, LIST OF TRIPS/ACTIVITIES, GENERAL PRODUCT DESCRIPTIONS, AND REVIEWS AND RATINGS ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. IN ADDITION, GUIDEADVISOR EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR, AT YOUR OPTION, WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.

THE GUIDEADVISOR COMPANIES, THE GUIDEADVISOR AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE GUIDEADVISOR COMPANIES OR THE GUIDEADVISOR AFFILIATES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE GUIDEADVISOR COMPANIES, THE GUIDEADVISOR AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THIS WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM THE GUIDEADVISOR COMPANIES, THE GUIDEADVISOR AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE GUIDEADVISOR COMPANIES, THE GUIDEADVISOR AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE GUIDES AND OPERATORS, OWNERS, SERVICES AND OTHER SUPPLIERS PROVIDING GUIDED SERVICES INFORMATION, GUIDED OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE GUIDEADVISOR COMPANIES, OR THE GUIDEADVISOR AFFILIATES. THE GUIDEADVISOR COMPANIES AND THE GUIDEADVISOR AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. THE GUIDEADVISOR COMPANIES AND THE GUIDEADVISOR AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL THE GUIDEADVISOR COMPANIES, THE GUIDEADVISOR AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON REVIEWS AND OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE GUIDEADVISOR COMPANIES, THE GUIDEADVISOR AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOU HEREBY AGREE TO RELEASE, REMISE AND FOREVER DISCHARGE THE GUIDEADVISOR COMPANIES, THE GUIDEADVISOR AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS AND EACH OF THEIR RESPECTIVE AGENTS, DIRECTORS, OFFICERS, EMPLOYEES, AND ALL OTHER RELATED PERSONS OR ENTITIES FROM ANY AND ALL MANNER OF RIGHTS, CLAIMS, COMPLAINTS, DEMANDS, CAUSES OF ACTION, PROCEEDINGS, LIABLITIES, OBLIGATIONS, LEGAL FEES, COSTS, AND DISBURSEMENTS OF ANY NATURE WHATSOEVER, WHETHER KNOWN OR UNKNOWN, WHICH NOW OR HEREAFTER ARISE FROM, RELATE TO, OR ARE CONNECTED WITH YOUR USE OF THE SERVICE.

If, despite the limitation above, the GuideAdvisor Companies, the GuideAdvisor Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the GuideAdvisor Companies, the GuideAdvisor Affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on this Website, or (b) One-Hundred Dollars (US$100.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the GuideAdvisor Companies, the GuideAdvisor Affiliates, and/or their respective suppliers.

INDEMNIFICATION

You agree to defend and indemnify the GuideAdvisor Companies, the GuideAdvisor Affiliates, and/or their respective suppliers and any of their officers, directors, contractors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by any person or third parties as a result of:

  1. your breach of this Agreement or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website.

HYPERLINKS

You are granted a limited, non-exclusive right to create a text hyperlink to the Website for non-commercial purposes, provided such link does not portray GuideAdvisor or any of its products or services in a false, misleading, derogatory or otherwise defamatory manner and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use a GuideAdvisor logo or other proprietary graphic of GuideAdvisor to link to the Website without the express written permission of GuideAdvisor. Further, you may not use, frame or utilize framing techniques to enclose any GuideAdvisor trademark, logo or other proprietary information, including the images found at the Website, the content of any text or the layout/design of any page or form contained on a page on the Website without GuideAdvisor’s express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of GuideAdvisor or any third party. Nothing contained on the Website may be construed as granting, by implication, estoppel or otherwise, any license or right to use any patent, trademark, copyright or other proprietary right of GuideAdvisor or any third party without the prior written permission of GuideAdvisor or such other party that may own such patent, trademark, copyright or other proprietary right(s).

LINKS TO THIRD-PARTY SITES

This Website contains hyperlinks to websites operated by parties other than GuideAdvisor. Such hyperlinks are provided for your reference and convenience only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that is made available to download from this Website (“Software”) is the copyrighted work of GuideAdvisor, GuideAdvisor Affiliates, and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code, JavaScript and other code and software applications contained on this Website, is owned by the GuideAdvisor Companies, GuideAdvisor Affiliates, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

CURRENCY RATES

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. The currency information supplied by on this Website is believed to be accurate, but the GuideAdvisor Companies, the GuideAdvisor Affiliates, and/or our respective suppliers do not warrant or guarantee such accuracy.

CLAIMS OF COPYRIGHT INFRINGEMENT

If you believe in good faith that materials hosted by us infringe your copyright, please click here for additional information: Copyright Dispute Policy.

GUIDEADVISOR PAYMENTS

In some instances, we provide GuideAdvisor Services  to our users looking to book guided services (“Customers”) and Operators to reserve services. Please review the following terms carefully. If you do not agree to these terms, you have no right to obtain information from or otherwise continue using GuideAdvisor Services . Failure to use our Website and services in accordance with these terms of use may subject you to severe civil and criminal penalties. We reserve the right to modify the terms or policies relating to GuideAdvisor Services at any time, effective upon posting of an updated version of these terms on the Website. By using GuideAdvisor Services , you agree that the posting of new or revised terms and conditions on the Website will constitute adequate and constructive notice to you of any and all revisions and changes. Continued use after any such changes or after explicitly accepting the new terms shall constitute your consent to such changes.

Tour Fees. The Tour Fees for each trip/activity listing (“Listing”) consist of the base booking amount for the Listing, as determined by the Operator, including any applicable Taxes (as defined below) collected by the Operator or other discretionary Operator fees, as applicable (the “Tour Fee”). Please note that it is the Operator that determines the Tour Fee and not GuideAdvisor.

Payment Terms. You agree to pay GuideAdvisor (acting on behalf of the Operator) a portion of the Tour Fee (the “Booking Fee”) and agree to pay the remaining balance of the Tour Fee directly to the Operator on the payment schedule set by the Operator.  for any booking you confirm on GuideAdvisor. The Tour Fee will be collected in accordance with this Agreement and the pricing terms specified in the booking request.

When you complete a booking request, you will be asked to provide your billing information, including your name, billing address and credit card information either to GuideAdvisor or its third party payment processor, or to the Operator directly. You agree to pay GuideAdvisor a portion of the Tour Fee (the ‘Booking Fee’) and the balance directly to the Operator for any confirmed bookings made in connection with your guided services booking in accordance with this Agreement by one of the methods described on the Website – e.g. by PayPal. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by GuideAdvisor, or indirectly via a third party online payment processor, or by one of the payment methods described on the Website, or by the Operator directly.

Payment Processors or Providers. If you are directed to a third party payment processor or payment provider (e.g. PayPal), you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the services. You agree to indemnify and keep GuideAdvisor indemnified from and against any and all claims, actions, proceedings, damages, losses, liabilities and expenses (including legal fees) suffered or incurred by us arising out of or in connection with your use of such third party services, in particular any claims from such processors/providers (including PayPal) resulting from your actions or omissions. We are not responsible for provision of such third party services, in particular, any decision taken by PayPal or another provider to decline your payment, based on its risk assessment of you or the transaction. You shall not hold us liable for any losses you suffer as a result of using such third party services.

Scheduled Payments. Operators may ask Customers to make scheduled, partial payments toward the total Tour Fee owed for a confirmed booking of the applicable Listing (collectively, “Scheduled Payments”). If Scheduled Payments apply to your payment obligations for Tour Fees owed, you authorize the Operator to collect the fees,, based on the schedule and amounts noted in the booking request or in other communications.

Cancellations and Refunds. Any cancellation by You must be made by telephone or email and acknowledged by the Operator and GuideAdvisor. The date on which the request to cancel is received by GuideAdvisor will determine the refund due as follows:

  • Cancellation 60 days or more before departure: amount paid less upfront costs. These upfront costs are disclosed to you when you use the Site to complete the transaction and may represent out of pocket expenses of the Operator for tickets, transportation deposits and other ancillary expenses.
  • Cancellation less than 60 days before departure: no refund

In some cases, the Operator may cancel a tour due to weather or other circumstance. In the event that the Operator cancels the tour, the Operator’s cancellation policies will apply.

GuideAdvisor and/or Operator is not responsible for any incidental expenses You may have incurred in reliance on the tour or travel services booked on the Site, including, without limitation, expenses arising from the purchase of visas, vaccinations, non-refundable flights, or of any loss of enjoyment.

ACCEPTANCE OF RISK AND WAIVER OF LIABILITY

You acknowledge that all travel involves an element of risk and that some tours offered on the Site may be adventurous in nature and may involve a significant amount of personal risk. You hereby assume all such risk and You, your estate, your family, heirs and assigns hereby release GuideAdvisor and the Operator from all claims and causes of action whatsoever arising from any injury, death or other damages, both pecuniary and non-pecuniary, to You that may occur as a result of your participation in the tours offered on the Site or as a result of the negligence of any party, including the Operator or any employee, officer, agent, contractor or assign of GuideAdvisor, whether such negligence is passive or active.

Prior to tour commencement, the Operator may ask You to sign a Liability Release, and You can view a copy of the Liability Release here

Whether the signing of the Liability Release is required is disclosed when you use the Site to book the tour.

You are strongly encouraged to obtain suitable medical insurance prior to booking a tour.

We urge you to exercise caution if you purchase any goods during your tour. Neither GuideAdvisor or the Operator make any claims about the quality, source or other provenance of any goods which may be available for purchase.

GENERAL

This Website is operated by a Singapore entity and this Agreement is governed by the laws of the Republic of Singapore. You hereby consent to the exclusive jurisdiction and venue of courts in Singapore, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the GuideAdvisor Companies as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and GuideAdvisor with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and GuideAdvisor with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.

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