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Zan Freeman

Guide at a Glance

  • Locations

    Thames Centre, Ontario, Canada

  • Activities

    Air Tour, Sightseeing

  • Languages

    English

Guide Bio

Zan Freeman is the owner of Cloud Chasers (Stratford Balloon Rides) specializing in balloon air tours. He is a well experienced and knowledgeable hot air balloon operator. He offers packages that are perfect for groups and couples. Enjoy chasing clouds with the master cloud chaser, Zan.

Zan Freeman's Reviews

  • Bruce
    Reply

    I booked a flight for 6 in October after 2 cancelled flights was told I would have to wait till spring and book again even though there website said they flew all year so I asked for a refund after several emails I finally got my money back with this final email from them. Hello bruce
    We have gone against our policy of no refunds and gave you 90% back so we could still try to cover our costs which we thought was more than fair as most company’s would do the same, however that wasn’t good enough for you, and we’re so sick and tired of being harassed I have decided once again to go against our policy and refund the remaining 10%, which has already been done.

    In well over 1000 happy passengers we have never come across this situation before, so If you book in the spring we will automatically cancel the flight and refund any charges to your card because unfortunately our pilot refuses to fly with you.
    If you feel you can do a better job your more then welcome to become a pilot and purchase a balloon, get the appropriate paperwork and licenses with Transport Canada and start your own company.
    Also we will leave you the contact info for Sundance Balloons which you’re more then welcome to fly with, just be sure to read over the no refund policy they have as well.

    I hope this is the last contact we have with you and if we are harassed in the future we will contact the appropriate authorities to resolve this.
    Good luck in any future endeavors bruce.
    Alex

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